Charter is rapidly becoming one of the most popular providers of Internet, phone and TV services in the US. And when you take a look at what they have to offer, it’s really no surprise. Charter’s Internet speeds are faster than almost any other ISP: they have a dizzying amount of TV channels to choose from and their telephone services are second to none. But what happens when something goes wrong? Well, that’s when you call the Charter Customer Support hotline.
How Does the Charter Customer Support Hotline Work?
Charter’s team of highly experienced and tech-savvy customer service operatives are there for you 24 hours per day, 7 days per week. No problem is too big or too small. Whatever issues you may have with your Charter services or products; the friendly team will listen, understand, and then provide the best and quickest way to help.
When Should I Call Charter Customer Services?
As a Charter customer, you can call the Charter Customer Services number whenever you need help with your Internet, phone, and TV, or any other products and services. Charter serves over 25 million consumers across 41 states, so you can rest assured they know how to assist you with a wide variety of problems. If you’re experiencing issues with any of the following, please don’t hesitate to give Charter customer support a call:
- Substandard Internet speeds
- Billing inquiries
- TV connectivity issues
- Program advice
- Change of address and other personal information
- Change of bundle special plan
- Registering a new account
- Arranging an installation appointment
These are just a few examples of why customers choose to take advantage of the Charter support helpline, and there are, of course, many more. If you can’t see your problem anywhere on the list don’t worry. Charter customer services have all the knowledge required to find quick and easy solutions to any Charter service or product related issues you might have.
Hints and Tips for Talking to Charter Customer Support
For some people, talking to a customer service hotline can be a nerve-wracking experience. Charter gets that. And that’s why they have put together this practical guide to help you get the most out of your call to Charter customer support.
Write down the problem before you make the call
A few notes about what your issue actually is can save a lot of time on the phone. Jotting down a few notes describing your problem will not only help you better understand the situation yourself, you’ll also be able to explain it much better to the customer support operative.
Make a note of the date, time, and the name of the person you spoke to
Keeping an accurate record of who you spoke to and when will make it a lot easier if you have to call again to follow up on any issues. The information will help the customer support worker pinpoint which colleagues dealt with the previous call and will shorten the time needed to confer the previously provided solutions.
- When in doubt, ask again
Don’t be afraid to ask as many questions as you need to be answered before you can completely understand the solution to your problem. Charter customer service operatives are a friendly bunch, and they’ll have no problem repeating themselves until you are completely happy with the solutions they provide.
Make a note of the outcome
Finally, when you’ve finished the call to Charter customer support, make a note of the outcome of the conversation and keep it for your records. This will help refresh your memory should the same problem arise in the future.